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Startup Notes: Software Sales and Product Quality

When I visited a potential customer (their minimum monthly business transaction is more than 10 Lakhs) to discuss about our software products and services, they showed interest to spend only 12K for the product worth 70K. I denied to sell our software solution to him. Few days later they succeeded to get one for 10K (from some other startup) for their business. Few months later the same business owner called me back and told me that the software he purchased for low cost, is with many defects and support from vendor is not up to the mark. He also expressed that “I started hating software startup companies. Are you a startup?” For next few days we had several exhaustive discussions and finally we managed to deploy our software solution to the customer with our previously offered price. Now, he is our happy customer. When I checked, the software vendor who sold software for 10K is a 2 years old startup and he is struggling to get more customers bothering least about his software quali...